Bruno crossed paths with Funnel in 2019 when Sven Hamberg came to Uppsala University. Both the company and the product made an amazing impression and as a result, he decided to join Funnel. Bruno started out in the Data Operations team for a year, before writing his master's thesis. The natural next step after graduation was to rejoin Funnel, this time in the Sales Operations team, which has developed into the Revenue Operations team.

What is it like to be working in the Revenue Operations team at Funnel?

It is great! What stands out is the collaborative working environment and the variety and challenge of the work. You learn a lot as you constantly get confronted with problems no one in our team or other teams have the answers to. You have to start from scratch, talk to different people to understand the problem, and might need to learn new skills. It never gets boring. When I joined the Revenue Operations team, I did process and automation work. Eventually, I started to get more into programming and solving difficult problems. Now I have transitioned towards analytical work. I really enjoy this challenging work.

I believe that people are eager to learn and grow. In my daily work, I collaborate with teams across the entire organization. Everyone is helpful and we all share the eagerness to learn. Beyond that, I can sign up for external courses, and we have particular groups within Funnel around different topics where we can meet and discuss. My colleague and I are currently learning more about time series forecasting.

What do you do in the team? Who is a part of it?

We help other teams do their job and be more effective and efficient. We work on process and automation tasks, maintain the systems and try to find insights into the questions we have in the business, in the teams, or as individuals. To give a current example: the Customer Success team needs to understand what different customers want to focus on. Solving this problem involves all the functions of our team. Understanding the customer data (insights), pushing customer insights to where the teams can see them (system), and then building a workflow around it that helps our customer success partners help customers out (process).

The RevOps team is diverse in so many different ways, there is both a cultural diversity and a great variation in our previous experience. Our team is like a microcosm of Funnel as a whole. I originally studied brewing and process engineering which has nothing to do with Revenue Operations, while others in the team have a Sales, Marketing, or Data Science background. We are always looking for people with unique perspectives. We all share a similar attitude and motivation, an interest to help other people, and learning and growing both individually and as a team. I think this is a great starting point for collaboration.

What is the coolest most-proud-of project that you have worked on?

It is hard to choose, but what comes to my mind is how we have established RevOps as the team that has answers. That we are able to give meaningful input to leaders in the business makes me proud. Our work has a direct impact on the decisions made at Funnel as we have established ourselves as trusted advisors to the business. The whole thing started as an initiative from our team, and it is a core part of our analytical and insights work. We have built a deep understanding of the business and continue to work on interesting things. It is inspiring to look back and compare the capabilities we have now to where we were in 2019 when I started.

What future ideas are you currently working on in the team?

Despite all the progress we have made in understanding the business and our customers better it feels like we’re only just getting started. As Funnel grows we have seen new functions emerge, such as product analytics. I am excited to work with that team. There is a lot of potential to make improvements to the customer experience and make Funnel more successful.