What happens when you mix a love for problem-solving with deep product knowledge? You get Jenny, who started in Customer Success and is now part of our Solutions team, known across Funnel as the go-to product experts. In this post, she shares how her journey unfolded, what her day-to-day looks like and what continues to excite her about working at Funnel.

Can you tell us a bit about yourself and what brought you to Funnel?

When I’m not working, you’ll probably find me walking my dog Sigge in the forest, enjoying food with friends (the more plates on the table the better), or planning my next trip. I just got back from Vietnam and I’m already thinking about where to go next.

Professionally, I’ve been at Funnel for almost three years. Before that, I worked at a smaller SaaS company focused on video software. It was quite a different setup, but it helped me realize that I really enjoy working in SaaS and that it’s a space I want to keep growing in.

When I decided to look for a new opportunity, Funnel quickly stood out. I remember reading the job ad and thinking it sounded like a good fit, but the more I looked into the company, the more curious I got. I watched a few talks by the CEO Fredrik, researched the product, and just got more excited. What really convinced me was the recruitment process. It was fast, clear, and I got to meet lots of people early on, including potential teammates. The conversations felt honest, and I left each one with a stronger sense that this was a place where I could see myself growing. Three years in, that first impression has held up well. The culture and the people are still a big part of what makes Funnel special.

You moved from Customer Success to Solutions. What led to the change, and how is the role different?

I’ve always liked being in customer-facing roles. As a CSM, I loved being the bridge between the customer and the company, helping them succeed with Funnel. But over time, I found myself especially drawn to the more technical or complex questions. That curiosity eventually led me to apply for a Solutions Consultant role when an internal recruitment process opened up. I already worked closely with the team, so I had a good sense of what they did and knew it was something I wanted to explore.

The biggest change is that Solutions work tends to be more project-based, with a clear start and end, like during trials or technical setups. As a CSM, it was more about building strong relationships and helping customers achieve their long-term goals. Both roles are centred around helping customers succeed, just in different ways. The technical leap was probably the biggest challenge, but my current and former team were both really supportive, which made all the difference.

Most days now start with checking Slack and emails, prepping for upcoming meetings, and following up on anything from the day before. From there, my schedule usually fills up with three to five customer or prospect meetings. In between, I try to sync with colleagues or help out with internal questions. If time allows, I like to wrap up the day by prepping for the next one.

In what ways does your role impact customers and internal teams?

For customers, it’s about helping them get from where they are now to where they want to be. Whether that means deciding if Funnel is the right fit, getting their setup in place, or supporting a new use case. Internally, we’re often seen as the product experts, especially when it comes to specific use cases or figuring out how something can be done. If someone asks, “Can we do this with Funnel?” it often lands with us.

What’s the team dynamic like, and how do you collaborate and share knowledge?

We’ve got some structured routines like weekly syncs and a dedicated Slack channel for questions, updates, and interesting cases. But more than anything, it’s the team culture that stands out. It’s very open. You never feel like you’re asking a silly question or taking up someone’s time.

Everyone brings different experiences to the table, which makes knowledge-sharing really natural. Some teammates are great with data transformations, others with CRM data. That mix means there’s always something new to learn.

Is there anything you’re especially looking forward to?

Camp Funnel is coming up soon and I’m really looking forward to it. I went to the last one in Barcelona and had an amazing time. It’s definitely a highlight.

I’m also excited that our team is growing. I’m curious to see how the Solutions role continues to evolve as the company and product grow. There’s always something new happening at Funnel, and that keeps things interesting.

Interested in working at Funnel? Explore our current job openings!