Who We Are

Funnel is on a mission to make marketing data effortlessly connected, insightful, and actionable - so businesses can unlock growth without the noise.

We serve thousands of customers globally and operate at the intersection of data, marketing, and business intelligence. As we scale, we’re evolving how we support and grow our customers through a unified Account Ownership model - designed to create clearer accountability, stronger customer outcomes, and more predictable revenue growth.

We believe durable growth comes from customer success. We value rigor, clarity, ownership, and intellectual curiosity. And we are building a post-sales organization that reflects those standards.

The Role

We are hiring a Manager, Account Owners (US) to lead our Managed customer segment (excluding Strategic accounts).

Account Owners are single-threaded leaders of their portfolios - responsible for product adoption, relationship health, renewals, and expansion. Rather than splitting commercial and success responsibilities across multiple roles, they own the full post-sale customer lifecycle - from onboarding and adoption through renewal and expansion.

As Manager, you will lead this team as we continue scaling and refining the Account Owner model - elevating standards, strengthening execution, and building a disciplined post-sales engine.

You will own and shape team-level performance across Gross Revenue Retention (GRR) and Expansion, building the systems and clarity required for predictable growth.

This is a revenue leadership role within our post-sales organization - foundational to how Funnel grows.

What You’ll Do

1. Build and Lead a High-Performance Team

• Lead and develop a team of Account Owners transitioning into a unified post-sales model.

• Set clear, non-negotiable performance standards tied to retention, expansion, and customer outcomes.

• Hire selectively, coach consistently, and actively manage performance.

• Build independent, strategic operators - not deal-dependent followers.

2. Own Retention and Growth Outcomes

• Drive team performance against Gross Revenue Retention and Expansion targets.

• Ensure disciplined forecasting across renewals and expansion opportunities.

• Proactively identify churn risk and unlock growth within the portfolio.

• Balance customer advocacy with commercial accountability.

3. Operationalize and Scale the Account Owner Model

• Implement repeatable playbooks for onboarding, adoption, executive engagement, and renewal.

• Establish inspection rhythms and systems that make performance predictable.

• Partner cross-functionally to align customer strategy with Product, Sales, and global leadership.

• Translate strategy into execution with clarity and precision.

Who You Are

• A builder who thrives in moments of structural evolution.

• A revenue-oriented customer leader who understands both retention mechanics and expansion strategy.

• Comfortable owning a split target across GRR and Expansion - and managing the trade-offs between them.

• Decisive and accountable; willing to have difficult conversations in service of performance.

• Analytical and detail-oriented; you believe consistency beats intensity.

• An effective cross-functional partner who can operate within a globally distributed organization.

• Motivated by high standards and committed to building a team in your image.

What We’re Looking For

• 5–10+ years of SaaS experience in Customer Success, Account Management, or post-sales revenue roles.

• 3+ years of frontline leadership experience.

• Demonstrated success managing teams against retention and expansion targets.

• Strong forecasting discipline and pipeline inspection experience.

• Experience implementing or operating within structured sales methodologies.

• Track record of hiring well, coaching effectively, and managing performance rigorously.

• Executive-level communication skills and credibility with sophisticated customers.

Success in this role means building a disciplined, high-performing team that delivers predictable retention, expansion, and measurable customer outcomes at scale.

Benefits and compensation

Have a look at our Funnel benefits and perks!

The estimated annual pay range for this position is $165,000–$210,000 USD. 

Other information

This role is based in our Boston office. We value in-person collaboration, so we work from the office 4 days a week.
We do not offer visa sponsorship at this time. Applicants must be authorized to work in the United States without the need for current or future sponsorship.