Funnel is growing rapidly, and so is our Customer Success team! We are looking for an Enterprise Customer Success Partner who will become a trusted advisor for our current partners and world-class marketers.

As a Enterprise Customer Success Partner you will:

Act as partner and advisor to Funnel’s highest value clients. You will work to understand the customer’s business, their goals, needs, and growth opportunities. The Customer Success team at Funnel is a revenue oriented team, which means you will own both churn and customer growth. You’ll help customers understand their contracts and be an integral part of the renewal and upsell process. As a relationship owner, you’ll also work internally to advocate for customer needs with product teams and other internal stakeholders. You’ll be flexible, think quick and put our customers first while providing world class customer service.

*We are office first from our Boston office - 3 days/wk onsite and the ability to work remotely the other 2

Who we think you are

• Previous experience working with a SaaS product

• Previous experience on a commercially driven Customer Success or Account Management team, preferably with Enterprise clients.

• Previous experience working with digital marketing (data / platforms)

• Previous experience (3-5 years) working in CS, i.e. understanding customer needs, working with customers to realize product value, and driving account growth for your book of business

• Experience with procurement and contract negotiation

• Previous experience working with data processing, analysis and optimization, preferably for marketing.

Nice to have:

• Previous experience working with MarTech, such as Paid Search platforms, Google Analytics, and Paid/Social Organic platforms. Past work with high growth start-up/scale-ups

Competencies

• Customer relationship management - you are passionate about understanding the customer’s business and helping them succeedProblem solver - you are solutions-oriented and strive to understand your customers’ needs in relation to their use-case and goals.

• Growth mindset - you are driven by a inner wish to continuously learn and grow

• Openness - you thrive in a highly dynamic and frequently changing environment

• Team player - you are helpful and put the team’s success before your own

• Tech savvy - you have an interest in tech and follow the latest trends

About Funnel

Funnel is a fast-growing and well-funded startup, working to help marketers understand how their marketing initiatives relate to their business results. Our customers range from big e-commerce companies to advertising agencies and consumer brands.

The service lets marketers aggregate and consolidate data from all of their marketing tools and channels, providing dashboards and reports as well as solutions to easily forward the data to data warehouses in the Google, Amazon or Microsoft clouds, or to other related products like Google Sheets or Google Data Studio. Since the product launch in 2015, we have set up offices in Stockholm and Boston, and grown to service thousands of marketers all over the world, with the US as the largest market. We invest in our employees by consistently providing opportunities for them to contribute to the company’s goals, and to grow from both a career and personal standpoint.

Join a winning startup that’s still in an early stage and play an integral part in Funnel’s journey towards market leadership!

As a Funneler, your benefits and perks are:

• Comprehensive insurance including medical, dental, vision, and life

• 20 days Vacation plus sick and Holiday time off

• 401k matching - dollar for dollar up to 6%

• Industry leading 14 Weeks Parental Leave (i.e. Maternity and Paternity) leave at 100% compensation, with a “ramp up” period to return to work

• A beautiful office near So Station with all the nitro cold brew you can drink (!)

• Transparent career ladder for advancement

• Free use of state of the art office gym facilities

Frequently Asked Questions

Can you sponsor me?

Unfortunately, no, at this time we cannot.

What does this position pay?

To attract talented individuals, our compensation is “market” and our benefits are quite generous. For candidates in our interview process, we are happy to discuss salary ranges.

Where is Funnel located?

Funnel’s US office is at 175 Federal Street, Boston, Massachusetts, and the corporate headquarters are in Stockholm, Sweden and other offices in London, Dublin, and Sydney

Are you okay with remote work?

We are hybrid with a minimum in the office 3 days a week. In the future, we plan to continue this hybrid policy - at this time, we do not see 100% remote work as a good fit for us.

Funnel is an EOE/Veterans/Disabled/LGBTQ employer

We uphold and promote a “people first” culture where we consider team achievements and mental well-being key measures of success. We continually celebrate the diverse community different individuals foster. Our inclusive culture inspires us to try new things, speak openly, and be bold. Our inclusive culture empowers all of us to connect, belong, and grow. As an equal opportunity employer, we stay true to our mission by welcoming the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Funnel is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 857-663-0936 or send an e-mail to accommodations@funnel.io and let us know the nature of your request and your contact information