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Product Specialist

As a Product Specialist, you will know the ins and outs of Funnel, and get to know Funnel’s customers and their needs. We will also provide the opportunity to take on more responsibility as we grow!
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Role Description

As a Product Specialist, you will know the ins and outs of Funnel, and you will also get to know Funnel’s customers and their needs. Together with a Sales Representative, you will work with the customer during the trial process, making sure Funnel is implemented correctly and that we deliver a successful proof of concept. You will also collaborate with the whole Customer Success team on more complex projects to help customers reach their objectives with the Funnel platform. We have clients all over the world so you will get to interact with people from a  myriad of different countries and cultures. 

The Team

For you to be successful at Funnel, you need to have the whole team’s best interest at heart. We help each other in any way we can and to seek input on your thoughts and projects is a natural way for us to help make Funnel the strongest software in the class. We laugh, have fun and play board games at times. If you are interested in music, join our lunch-jam sessions. Are video games, cats or running your cup of tea? Then there are forums for that too. We value diversity and learning, both in hobbies, socially and professional skills. 

Responsibilities

You will find and solve problems for customers from different industries and countries. The day-to-day of this position is:

  • Manage the trial process and onboard new customers quickly and efficiently
  • Become a trusted advisor and help world-class marketers to handle, analyze and optimize their data
  • Advocate for your customers and provide feedback to the product teams to make the product even better

Requirements

Are you hesitant to submit an application because you're not sure if you check every box? Apply anyway! Some of the things we’re looking for are:

  • Fluency in English is mandatory
  • A relevant degree or the equivalent working experience in e.g. marketing or data management
  • Several years of experience from working in an advisory role, and therefore comfortable with educating complex concepts
  • Someone who has an analytical approach to problems, and great problem-solving skills
  • Someone who enjoys taking own initiatives in a collaborative way

Bonus if you can show..

  • Fluency in other languages, preferably French and/or Spanish
  • Understanding of SQL or cloud data warehouses, and/or experience from visualization tools
  • Experience working in a SaaS company

About Funnel

Funnel is a fast-growing and well-funded startup, working to help marketers understand how their marketing initiatives relate to their business results. Our customers range from big e-commerce companies to advertising agencies and consumer brands. Our work environment is team-oriented, collaborative and encourages our employees to bring their own personalities and backgrounds to the team.

Since the product launch in 2015, we have set up offices in Stockholm and Boston, and grown to service thousands of marketers all over the world, with the US as the largest market. We currently employ about 120 people and are looking to expand aggressively in 2020.

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Or, know someone who would be a perfect fit? Let them know!

Stockholm

Klarabergsgatan 26
111 57 Stockholm Directions info@funnel.io

People at Funnel

Sharing interests like playing banjo, board games, running, biking, esports, golfing and cat pictures are other ways we enjoy time together and that help us connect and collaborate even better.

Already working at Funnel?

Let’s recruit together and find your next colleague.

email
@funnel.io
  • Christian
  • Dereck Fleury
  • Emma Bertilsson
  • Juuso Lyytikkä
  • Kevin Kotyluk
  • Linn Gunnarsson
  • Per
  • Robert Åman
  • Roya Zarrin
  • Sven Hamberg
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