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Customer Success Manager

Our Customer Success Managers ensure, as trusted advisors, that our clients make the most out of their Funnel partnership. The role is essential for the success and growth of Funnel as a company.
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We are looking to add a driven and trusted advisor to our Customer Success team. As a Customer Success Manager you make sure our clients continue to utilize and expand their Funnel partnership through understanding their business needs and helping them build a world-class marketing setup. This role is essential for the success and growth of Funnel as a company, and for the success of our customers throughout their lifetime.

If you are an aspiring leader, Funnel will provide a chance to build your career and advance as we grow.

What You Will Do

You will be responsible for knowing the ins and outs of the Funnel platform, and will be heavily involved in the entire customer lifecycle, focusing on existing customers to help them discover new and exciting features. Some day-to-day responsibilities are:

  • Answer product and strategy related questions from your customers
  • Spotlight and mitigate problems with at-risk accounts
  • Work with clients to find opportunities to upsell products and renew current agreements
  • Identify best practices within the Funnel product and share those strategies internally and with your clients
  • Drive product adoption across the customer base by working with various departments of your clients
  • Plan, coordinate, and lead product training sessions for clients

Who You Are

To be successful in this position you'll need excellent organizational, planning and interpersonal skills. Are you hesitant to submit an application because you're not sure if you check every box? Apply anyway! We would love to hear from you and see what you can add to the culture here at Funnel.

  • Experience from working in a client advisory or account manager role
  • Excellent analytical & problem-solving skills
  • The ability to clearly communicate complex technical concepts so customers are able to process the information logically and understand the advantages of Funnel
  • Fluency in English is mandatory

Bonus if you can show...

  • Experience working in a SaaS company
  • Experience in digital marketing
  • Fluency in other languages, preferably French and/or Spanish

The Opportunity

Funnel is a fast growing and well-funded startup, working to help marketers understand how their marketing initiatives relate to their business results. Our customers range from big e-commerce companies to advertising agencies and consumer brands.

The service we provide lets marketers aggregate and consolidate data from all of their marketing tools and channels, providing dashboards and reports as well as solutions to easily forward the data to data warehouses in the Google, Amazon or Microsoft clouds, or to other related products like Google Sheets or Google Data Studio. Since the product launch in 2015, we have set up offices in Stockholm and Boston, and grown to service thousands of marketers all over the world, with the US as the largest market. We currently employ about 115+ people, and are looking to expand aggressively in 2020.

We invest in our employees by consistently providing opportunities for them to contribute to the company's goals, and to grow from both a career and personal standpoint. Our work environment is team-orientated and collaborative and encourages our employees to bring their own personalities and backgrounds to the team.

Join a winning startup that's still in an early stage and play an integral part in Funnel's journey towards market dominance!

Or, know someone who would be a perfect fit? Let them know!


Klarabergsgatan 29
111 21 Stockholm Directions info@funnel.io

People at Funnel

Sharing interests like playing banjo, board games, running, biking, esports, golfing and cat pictures are other ways we enjoy time together and that help us connect and collaborate even better.

Already working at Funnel?

Let’s recruit together and find your next colleague.

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  • Dereck Fleury
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  • Juuso Lyytikkä
  • Kevin Kotyluk

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