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Customer Success Manager

This is an exciting opportunity to join our team. We are passionate about delivering solutions to clients through leveraging product knowledge and strong relationships. Is this you?
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At Funnel, our Customer Success Managers are an integral part of our business. We make sure our clients continue to utilize and expand their Funnel partnership. We understand their business needs, and with our expertise in digital marketing and Data as a Service, we help them build a world-class marketing setup.

We are looking to add a driven and trusted advisor to our Customer Success team.

As a Customer Success Manager, you will be responsible for knowing the ins and outs of the Funnel platform, while also forming relationships with your customers to meet their business needs. You will be heavily involved in the entire customer lifecycle, focusing on existing customers to help them discover new and exciting features. This role is essential for the success and growth of Funnel as a company, and for the success of our customers throughout their lifetime.

To be successful in this position you’ll need excellent organizational, planning and interpersonal skills. An important responsibility for the Customer Success Manager is to clearly communicate complex technical concepts so customers are able to process the information logically and understand the advantages of Funnel.

If you are an aspiring leader, Funnel will provide a chance to build your career and advance as we grow.

Responsibilities

  • Answer product and strategy related questions from your customers
  • Spotlight and mitigate problems with at-risk accounts
  • Work with clients to find opportunities to upsell products and renew current agreements
  • Identify best practices within the Funnel product and share those strategies internally and with your clients
  • Drive product adoption across the customer base by working with various departments of your clients
  • Plan, coordinate, and lead product training sessions for clients

Requirements

  • Experience from working in a client advisory or account manager role
  • Excellent analytical & problem-solving skills
  • Communication expert

 

About Funnel

Funnel is a fast growing and well-funded startup, working to help marketers understand how their marketing initiatives relate to their business results. Our customers range from big e-commerce companies to advertising agencies and consumer brands.

The service we provide lets marketers aggregate and consolidate data from all of their marketing tools and channels, providing dashboards and reports as well as solutions to easily forward the data to data warehouses in the Google, Amazon or Microsoft clouds, or to other related products like Google Sheets or Google Data Studio. Since the product launch in 2015, we have set up offices in Stockholm and Boston, and grown to service thousands of marketers all over the world, with the US as the largest market. We currently employ about 80 people, and are looking to expand aggressively in 2019.

We invest in our employees by consistently providing opportunities for them to contribute to the company’s goals, and to grow from both a career and personal standpoint. Our work environment is team-orientated and collaborative and encourages our employees to bring their own personalities and backgrounds to the team.

Join a winning startup that’s still in an early stage and play an integral part in Funnel’s journey towards market dominance!

 

  Benefits

  • Comprehensive insurance including medical, dental, vision, and life
  • 401k matching
  • You-focused training and onboarding program, including a week at our headquarters in Stockholm, Sweden
  • Fun social events including cooking classes, happy hours, and team dinners
  • Gym membership
  • Dynamic WeWork office, which includes free food, beer and events weekly


At Funnel, we take pride in our commitment to be an equal opportunity employer. All applicants are considered without consideration of race, color, religion, gender identity, sexual orientation, national origin, veteran status, or disability status. We know the value of having a diverse workforce, and we are dedicated to creating and fostering an inclusive environment that encourages our employees to be themselves.

Research shows that women and other historically underrepresented groups are less likely to apply to a job if they don't believe that they meet all of the criteria. Are you hesitant to submit an application because you're not sure if you check every box? Apply anyway! We would love to hear from you and see what you can add to the culture here at Funnel.

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Or, know someone who would be a perfect fit? Let them know!

Boston

33 Arch St
02110 Boston Directions info@funnel.io

People at Funnel

Sharing interests like playing banjo, board games, running, biking, esports, golfing and cat pictures are other ways we enjoy time together and that help us connect and collaborate even better.

Already working at Funnel?

Let’s recruit together and find your next colleague.

email
@funnel.io
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