About the role

*We are hybrid remote from our Boston office - 2-3 days/wk onsite

Are you someone that wants to roll up your sleeves and get ready to HUNT? We are growing fast and need an experienced, innovative, self-aware, results-focused Strategic Account Manager to maintain and grow relationships with Funnel’s key customers. You will report to our Inside Sales Manager and work closely with our sales, marketing and customer success teams to understand the customer’s business, how they get the most value, and ultimately establish long-term partnerships with our customers. You will be responsible for knowing the ins and outs of the Funnel platform and will be heavily involved in the entire customer lifecycle.

Responsibilities

• Serve as the primary point of contact between customers and internal teams. Communicate and collaborate with internal teams to ensure that key customers’ needs are met.

• Build long-term relationships with customers, develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

• Develop a thorough understanding of customers' needs and requirements and ensure the timely and successful delivery of our solutions.

• Ensure current customers are satisfied and deliver exceptional client service on a day-to-day basis.

• Identify opportunities to expand Funnels' footprint with current customers and any subsidiaries they may have.

• Primarily responsible for mid-level to top-level customer segments and responsible for closely collaborating with Customer Success Managers (CSMs) to upsell and cross-sell effectively.

• Oversee the management of key accounts with special requirements, ensuring close collaboration across internal functions to delight the customer and deliver against account objectives.

• Compile reports on account progress, goals, and forecasts for account teams and stakeholders. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Addressing and resolving customer complaints.

The team

Our Funnelers originate from all over the world and are highly committed to keeping an inclusive, fun, and friendly environment and discussion climate. Our work environment is team-oriented and collaborative and encourages our employees to bring their own personalities and backgrounds to the team.

Requirements

We are looking for a tech-savvy team player with relationship-building and problem-solving skills. You are humble and a good listener, and perform your best in fast-changing and dynamic environments.

• You have at least 5 years experience as an Account Manager or a similar revenue generating, client-facing, relationship-building role

• You have a proven track-record building rapport with key customers and handling multiple accounts

• You are focused on customers and understand digital market data or other types of data such as CRM/ERP

• Carried expansion/growth quota. Directly responsible for success and management of key accounts

• Experience collaborating with multiple departments (CS/AE/Sales Engineers)

• Experience upselling/cross-selling six figure ACV (annual contract value) deals.

• Experience selling a variety of pricing structures is a plus but not essential.

• You demonstrate excellent customer service and communication skills

• Your experience highlights how to work with turning data into insight

• It is a big plus if you are fluent in another major European language such as French, Spanish and/or German

• You have a strong desire to work for a global company and can successfully collaborate across cultures and countries

About Funnel

Funnel is a fast-growing and well-funded startup, working to help marketers understand how their marketing initiatives relate to their business results. Our customers range from big e-commerce companies to advertising agencies and consumer brands.

The service we provide lets marketers aggregate and consolidate data from all of their marketing tools and channels, providing dashboards and reports as well as solutions to easily forward the data to data warehouses in the Google, Amazon or Microsoft clouds, or to other related products like Google Sheets or Google Data Studio. Since the product launch in 2015, we have set up offices in Stockholm and Boston, and grown to service thousands of marketers all over the world, with the US as the largest market. We invest in our employees by consistently providing opportunities for them to contribute to the company’s goals, and to grow from both a career and personal standpoint.

Join a winning startup that’s still in an early stage and play an integral part in Funnel’s journey towards market leadership!

As a Funneler, your benefits and perks are:

• Comprehensive insurance including medical, dental, vision, and life

• 120 hours (15 days) of Paid time off (PTO)

• 401k matching - dollar for dollar up to 6%

• Industry leading 14 Weeks Parental Leave (i.e. Maternity and Paternity) leave at 100% compensation, with a “ramp up” period to return to work

• A beautiful office near So Station with all the nitro cold brew you can drink (!)

• Transparent career ladder for advancement

• Free use of state of the art office gym facilities

Frequently Asked Questions

Can you sponsor me?

Unfortunately, no, at this time we cannot.

What does this position pay?

To attract talented individuals, our compensation is “market” and our benefits are quite generous. For candidates in our interview process, we are happy to discuss salary ranges.

Where is Funnel located?

Funnel’s US office is at 175 Federal Street, Boston, Massachusetts, and the corporate headquarters are in Stockholm, Sweden.

Are you okay with remote work?

Mostly: during COVID, our main concern is to keep staff safe - we have "hybrid" schedules that minimize close contact via socially distanced “pods” and scheduling who is in (and not in) the office day by day. Most people come in to the office 3 days a week. In the future, we plan to continue this hybrid policy - at this time, we do not see 100% remote work as a good fit for us.

What’s with the personality test?

We use this test to understand how you’ll fit into our team dynamic - as a culture-first organization, we care deeply about our group chemistry - it’s what makes us so successful. We don’t want you to enter a lengthy recruitment process if we feel like you will not enjoy the role you are applying for.

Funnel is an EOE/Veterans/Disabled/LGBTQ employer

We uphold and promote a “people first” culture where we consider team achievements and mental well-being key measures of success. We continually celebrate the diverse community different individuals foster. Our inclusive culture inspires us to try new things, speak openly, and be bold. Our inclusive culture empowers all of us to connect, belong, and grow. As an equal opportunity employer, we stay true to our mission by welcoming the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Funnel is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 857-663-0936 or send an e-mail to accommodations@funnel.io and let us know the nature of your request and your contact information

#LI-WL