We are looking for an experienced CSM Manager who will lead, develop and coach Funnel Customer Success Managers with a “we before me” approach. Reporting to the Regional Head of Customer Success, this role will be the first of its kind at Funnel, and you will have the opportunity to make a significant impact on the company’s customer experience.

What you will do

Train and manage an accomplished team of Customer Success Managers working with High Tier customers, and help each team member to reach their full potential and drive high performance.
Bring established, proven good methodologies, as well as help CSMs with tools and guidelines needed to successfully deliver customer value.
Coach and assist the CSM team throughout their customer journeys to deeply understand customers’ strategic needs and map them to Funnel’s solutions and value together with other teams.
Identify and make recommendations for improvement in the areas of scalability, efficiency and productivity.
Nurture, evolve and refine the customer journey, process and tactics to improve customer experience.

Who you are

You are a tech-savvy leader with a drive for customer experience combined with outstanding relationship-building, people development and problem-solving skills. You have a “we before me” mentality with a focus on togetherness, teamwork and humbleness. You perform best in growing, fast-changing and dynamic environments. You are also a self-starter, motivated by curiosity and a growth mindset to be the best, both as a professional individual and as a team.

Other requirements:

5+ years of experience in a customer success related role in a fast-growing SaaS company.
2+ years of experience leading a customer-facing team.
Experience in collaborating and driving strategy with executive stakeholders.
Strong collaboration and leadership skills.
Excellent communication, interpersonal and organizational skills.
Fluency in English, other major European languages are a plus (Swedish is not required).

Who we are

Funnel is a Software as a Service product that helps some of the largest businesses worldwide to automate the generation of Business-Ready Data. Our customers use Funnel to make their businesses more data-driven by drawing spot-on conclusions from their business and marketing data that we deliver to them. The service we provide lets marketers aggregate and consolidate data from all of their marketing tools and channels.

We are a fast-growing and well-funded scale-up with a customer range from large e-commerce to advertising agencies and consumer brands. Since the product launch in 2015, we have set up offices in Stockholm and Boston, and grown to service thousands of marketers all over the world, with the US as the largest market.

We dream big, start small and scale quickly - we want you in our team to further increase our speed towards becoming the next Unicorn!

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Or, know someone who would be a perfect fit? Let them know!